To speak to one of our representatives or submit a claim, please call 844.252.0937.

Claims Hours

M-F 7:00am to 5:00pm
SAT 8:00am to 3:00pm

Initiating a Claim

Find your Contract

To view your contract, download COVI in the App Store/Google Play for free. Create an account or Sign In. Select Products and the contract icon will populate a copy of your contract.

You can also call Axiom at 844.252.0937 to get copies of your contract.

Initiating a Claim

  1. Take your vehicle to your selling dealership or a repair facility.
    If returning to selling dealer is not possible, call Axiom at 844.252.0937 and we will refer you to an authorized repair location.
  2. Obtain Authorization
    Prior to any repair being made, contact us to obtain your authorization number. If an emergency occurs which requires a repair to be made when our office is closed, contact us during normal business hours immediately following the repair.
  3. Authorize Teardown
    You may need to authorize the repair facility to diagnose the vehicle to determine the cause of breakdown and if any parts will not be covered. You will be responsible for the cost of diagnosis if the diagnosis is not included in the covered repair. We reserve the right to inspect the vehicle before any repairs are performed.
  4. Submit Repair Order for Payment
    Once authorization is obtained and the repair is completed, all repair orders and documentation must be submitted to the administrator along with the claim authorization number within 60 days.
  5. Roadside Assistance
    In the event you need Roadside Assistance, call the roadside assistance provider identified on your agreement before using any services.