Frequently Asked Questions

Is Axiom licensed in every state?

Axiom is licensed in all 50 states.

Is Axiom the administrator on all products?

All products are built and administered in-house at Axiom.

What are your hours of operation?

Axiom's Claims Center is available from 7:00-5:00pm CST Monday thru Friday. All other departments are available 8:00-5:00p CST Monday thru Friday. Holiday hours may apply.

How much does COVI cost?

COVI comes complimentary to dealers who are selling Axiom product(s)

What is COVI?

COVI (connected owner vehicle intelligence) is Axiom's customer engagement platform that connects the customer, vehicle and dealer.

How Do I File a Claim?

Calling in an Axiom Claim

Make sure you have the following ready:

  1. Contract Number or Last 6 digits of the VIN
  2. Part Numbers with List Prices
  3. Labor Time
  4. Pictures (if calling in a Tire or Wheel Claim)

Claims Payment

Axiom Product Administration employs an industry-leading claims payment process to ensure that your dealership receives payment for authorized repairs in a timely matter. Upon completion of authorized repairs and securing all supporting documentation we can immediately pay your claim by virtual credit card or within two business days issue you a check.

What about E-Contracting?

Contact your Axiom Sales Representative to inquire about MENU and DMS integration options. 844.252.0937 or send a message.

How do I check the status of a claim?

Please call us at 844.252.0937

How do I Cancel or Transfer a contract?

Log into the Dealer page on (retrieve password by calling 844.252.0937 or emailing And download the Cancel and/or Transfer form. Please follow the instructions provided on each form to ensure the fastest processing of your request. Submit to

What are the benefits of using Dealer Access Portal?

The Dealer Access Portal provides a user friendly option for the Dealership to be able to Quote a contract, Submit New contracts, and Electronically Remit business. Click here to log in.

How do I order more Product collateral?

Please submit your request to your Axiom Sales Representative or log in to the Agent Portal.

Where do I send my Dealer Agreement?

Email to
Fax to 636.615.0519
Mail to: 1 Progress Point Parkway, Suite 101, O'Fallon, MO 63368

How do I start selling Axiom products?

Contact an Axiom Sales Representative at 844.252.0937 or send us a message