SMS Terms & Conditions

1. SMS Consent Communication: No mobile opt-in or other mobile information will be shared with third parties for marketing or promotional purposes, but it may be shared with our SMS service providers to provide the messaging service or as legally required.

2. Types of SMS Communications: We may send informational communications via text messages sent by us or any of our SMS service providers, such as for customer service, account-related updates, roadside assistance, settlement offers, home or vehicle inspections, surveys, or other operational purposes. For example, such text messages may include, but are not limited to:

  • Roadside Assistance: Your roadside assistance has been dispatched, arriving at x time, etc.
  • Settlement Offers for home warranty: A text stating the amount Axiom will pay towards a replacement appliance in lieu of repairing said appliance.
  • Texting email addresses / phone numbers to a customer that we are helping find a service provider.
  • Information about vehicle / home inspections.
  • Post-claim links to surveys

3. Message Frequency: Message frequency may vary depending on the type of communication.

4. Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method: You may opt in to receive SMS messages from Axiom in the following ways:

privacy@axiomadmin.com or 844-252-0937

6. Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at: privacy@axiomadmin.com or 844-252-0937

8. Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy.
Message frequency may vary.