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Our Claims Department is Leading the Industry in Customer Service – Come Join Our Team

Published:
August 16, 2022
January 21, 2021
Author:
Axiom Admin

Axiom is committed to exceeding our dealer and customers’ expectations at all administrative levels, especially when filing a claim. Today’s consumers demand knowledgeable and professional service, and we provide that. We employ an industry-leading claims payment process and have been rated A+ by the Better Business Bureau.

What does the claims department do?

The claims department provides customer service to dealers, customers, and potential customers. “We ensure that our customers’ calls will be answered in a timely manner, and they will be provided accurate information,” shares Bob Hesse, Director of Claims. “Our experienced claims adjusters field calls from repair facilities and guide them through the claim process.” After repairs are completed, the shop submits their repair order payment, and the payment department matches the amount and provides a credit card payment within hours.

How do we go above and beyond for our customers?

At Axiom, our customers come first. It is important to ensure that our customers are well-informed about how contracts work and what steps to take when they call. We also make sure that our claims adjusters stay up to date on policies, procedures, new contracts, and warranties to correctly assist our customers. Bob adds to this by saying, “At the end of the day, it all comes down to treating your employees right. When someone enjoys what they do, they will provide the best service possible.”

Join our growing and enthusiastic team!

We are always looking for talented and passionate individuals to join our team. It is Axiom’s mission to take care of our employees because they will take care of us in return. Our staff are provided with a generous Employee Benefits Package that includes Paid Time Off, Medical, Dental, & Vision plans, 401(k) Retirement Savings, Education Reimbursement and more! The claims team has a strong, employee-centric culture in a friendly, welcoming environment.

To view our current openings in the claims department, click here.

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